Shipping & returns

Getting your honey

• Pick up on a Monday night, free. After you order, we email you where and when. Your order is ready the next Monday.
• Toronto delivery, $5, or free on orders over $40. We deliver to postal codes starting with M, within 5 days of your order, and email you to arrange a time.
• Outside Toronto, not yet. If a delivery order comes from outside the area, we'll cancel it and refund you in full.

Prices and payment

Prices are in Canadian dollars. Honey is a basic grocery, so there's no GST or HST to add. Delivery, if you choose it, is shown before you pay. Payment is handled by Stripe; we never see your full card number. You'll get a receipt by email.

Missed pickup

We'll hold your order for two Mondays. If you can't make either, email us and we'll arrange something else or refund you.

Broken, damaged or wrong

Glass happens. If a jar arrives broken, a pail arrives damaged, or your order isn't right, email a photo to hello@prairiehoney.ca within 48 hours and we'll replace it or refund you, whichever you prefer.

Returns

Because it's food, we can't take honey back once it's left our hands, opened or not. If something's wrong with the honey itself, get in touch and we'll make it right.

Cancelling

Changed your mind? Email us before pickup or delivery and we'll refund you in full. Refunds go back to your original payment method and usually show up within 5 to 10 business days.

Who we are

Prairie Honey Co., Toronto, Ontario. hello@prairiehoney.ca · @prairiehoneyco